Frequently Asked Questions

Everything you need to know about our luxury collections and shopping experience.

What is the typical shipping timeframe for international orders?

We offer worldwide shipping via premium couriers. International orders typically arrive within 5-7 business days, depending on customs processing in your specific country.

Do you offer complimentary gift wrapping for luxury items?

Yes, all ASSOULINE purchases come with our signature luxury packaging. You can also include a personalized gift message at checkout for no additional cost.

What is your return policy for high-end fashion pieces?

We accept returns within 30 days of delivery, provided the items are in their original, unworn condition with all security tags and packaging intact.

How can I ensure I am selecting the correct size?

Each product page features a detailed 'Size & Fit' guide. We provide exact measurements for every garment to ensure a perfect fit for our global clientele.

Are all items on the website authentic and brand new?

Absolutely. ASSOULINE guarantees the 100% authenticity of every product. We source directly from designers and authorized distributors to ensure the highest quality.

What payment methods do you accept for secure transactions?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later options including Klarna and Affirm.